Return

The CUSTOMER has the right to return or exchange his order within 14 days from the date of delivery, bearing in mind the following:

• The CUSTOMER must deliver the order back to the MERCHANT in an undamaged commercial condition;
• the amount is refunded to the CLIENT's bank account within 7 working days;
  • amount is not refunded if the CUSTOMER has not returned the product to the MERCHANT;
  • in case of replacement of the size or replacement of the product by the CUSTOMER, deliveries in both directions are covered;

The MERCHANT has the right to refuse to return or exchange a delivered order in case of:

1. delivery of goods made to the order of the user or according to his individual requirements;
   2. delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
   3. delivery of sealed goods that have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;
   4. delivery of goods which, after being delivered and due to their nature, were mixed with other goods from which they cannot be separated; When exercising the right of refusal, the costs of returning the delivered goods are at the expense of the CUSTOMER and the costs of returning the goods are deducted from the amount that the CLIENT has paid under the contract. The MERCHANT has no obligation to reimburse the additional costs of delivery of the goods when the CUSTOMER has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the MERCHANT.

The CLIENT may exercise his right to withdraw from the contract with the MERCHANT only by submitting a written request for withdrawal to the MERCHANT by e-mail: sales@dikomshop.com.
If the MERCHANT has not offered to collect the goods himself, he may withhold payment of the CUSTOMER's sums until he receives the goods or until the CUSTOMER provides proof that he has sent the goods back, whichever is earlier .