general terms

TO USE THE SERVICES PROVIDED BY THE MERCHANT

INFORMATION ABOUT US

The website dikomshop.com (hereinafter referred to as "the website", "store") and the online store, which is located on this website, were developed, administered by and are owned by DIKOM OOD, with headquarters and management address in Plovdiv, Aleksader Stamboliyski Street No. 9A, entered in the Commercial Register at the Registration Agency of the Republic of Bulgaria with EIC 825391596 (hereinafter referred to as "we", "us", "our", DICOM OOD, " seller').

I. GENERAL PROVISIONS

1.1. This document contains GENERAL TERMS, according to which the MERCHANT provides services to its CUSTOMER through the Internet store www.dikomshop.com. These terms are binding on all USERS. By pressing the "ORDER" button and marking the "I have read and agree to the terms of use" box, the CUSTOMER agrees, fully accepts and undertakes to comply with these GENERAL TERMS.

1.2. Identification of the CLIENT for the purpose of reproducing his statement both for acceptance of the GENERAL TERMS and for the order placed is carried out through the files stored on the server of www.dikomshop.com, storage of the CLIENT's IP address, as well as any other information.

1.3. The products found on the website of www.dikomshop.com do not constitute a legally binding offer, but are rather a demonstrative online catalog describing the MERCHANT's product line.

1.4. After pressing the "ORDER" button, the CUSTOMER agrees to purchase the goods in the "Cart". This action is legally binding. The CLIENT receives confirmation of the order and upon receipt of this confirmation, the contract is considered concluded.

1.5. The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. If there is no stock of the requested product, within the working week, the MERCHANT notifies the CLIENT of its depletion by sending a message to the email address indicated by the CLIENT or to the telephone number indicated. In the event that a transfer is made to the MERCHANT's account, the CUSTOMER will be able to choose between a refund, cancellation of the order or a replacement order.

1.6. The contract language is Bulgarian, and payments will be made in Bulgarian levs including VAT.

II. DELIVERY

2.1. The delivery of the ordered goods is at the expense of the CUSTOMER. The CUSTOMER has the right to specify a delivery method and/or a preferred courier.

2.2. The CUSTOMER bears the full risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, the MERCHANT is released from the risk, which is transferred to the CUSTOMER. The MERCHANT shall not be liable for any delay in the event that the delay is due to a courier or other supplier specified by the CUSTOMER.

2.3. Immediately after delivery, the goods should be carefully inspected by the CUSTOMER or a person authorized by him. Any damages, shocks and other damages should be reported immediately to the MERCHANT. In the event that it is established that there is damage that occurred during the transportation of the goods, the MERCHANT is not responsible for this goods. If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request, the MERCHANT is not bound by any obligation to fulfill the order.

2.4. When handing over the goods, the CLIENT or a third party signs the accompanying documents. A third party is considered anyone who is not the holder of the application, but accepts the goods for delivery and is at the address indicated by the CUSTOMER. In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the CLIENT must pay the costs of delivery and return of the goods. In the event that the CLIENT is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, the MERCHANT is released from its obligation to deliver the goods requested for purchase.

2.5. When the delivered goods clearly do not correspond to the goods requested for purchase by the CUSTOMER and this can be established by a simple inspection, the CUSTOMER may request that the delivered goods be replaced with goods corresponding to the purchase request made by him within 24 hours of receipt her

III. WARRANTY PERIODS

3.1. The MERCHANT offers a warranty period to the CUSTOMER for a given purchased product, in accordance with a period provided by the manufacturer of the product.

IV. PRICES

4.1. The prices of the goods are announced in Bulgarian leva with VAT included.

4.2. The prices indicated on the site do not include transportation to the CUSTOMER.
Transport is at the expense of the CUSTOMER.

4.3. In the event that the goods are sent outside the territory of the Republic of Bulgaria, the CLIENT must pay all customs, etc. export related charges.

V. CUSTOMER RIGHTS AND OBLIGATIONS

5.1. The CLIENT has the opportunity to view and order the advertised goods on the Internet store www.dikomshop.com.

5.2. The CUSTOMER has the right to be informed about the status of his order.

5.3. The CLIENT bears full responsibility for the protection of his username and password, as well as for all actions performed by him or a third party using the username and password. The CUSTOMER is obliged to immediately notify the MERCHANT of any case of unauthorized access using his username and password, as well as whenever there is a risk of such use.

5.4. The CUSTOMER is obliged to pay the price of his order according to the announced method on the page www.dikomshop.com.

5.5. Each user, regardless of whether he is a CUSTOMER of the MERCHANT, undertakes when using the services:
• not to violate and respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;
• not to harm the good name of another and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious enmity;
• not to violate others' property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
• to comply with Bulgarian legislation, applicable foreign laws, rules of morality and good manners and Internet ethics when using the services provided by www.dikomshop.com;
• to immediately notify the MERCHANT of any case of committed or discovered violation when using the provided services;
• not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses”), computer codes, or materials designed to interrupt, hinder, disrupt or limit the normal operation of computer hardware or software or telecommunications facilities or intended to gain unauthorized access to or access to foreign resources or software;
• not to commit malicious acts;
• to indemnify the MERCHANT and all third parties for all damages suffered and lost profits, including for any costs and attorneys' fees paid, incurred as a result of claims brought by and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials or information that the CLIENT has used, placed on the server, sent, distributed, disclosed to third parties or made available through www.dikomshop.com in violation of the law, these General Terms and Conditions, Good manners or Internet ethics;

5.6. The CUSTOMER undertakes to indicate an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the costs of delivery and to ensure access and the possibility of receiving the goods.
5.7. The CUSTOMER has the right to return or exchange his order within 14 days from the date of delivery, bearing in mind the following:
• The CUSTOMER must deliver the order back to the MERCHANT in an undamaged commercial form;
• the amount is refunded to the CLIENT's bank account within 7 working days;
• amount is not refunded if the CUSTOMER has not returned the product to the MERCHANT;
• in case of replacement of the size or replacement of the product by the CUSTOMER, deliveries in both directions are covered;
The CUSTOMER exercises his right to cancel the contract with the MERCHANT only by sending a written request for cancellation to the MERCHANT by e-mail:
sales@dikomshop.com.

5.8. When a user has paid with a bank card and takes advantage of the right to refuse the goods within the above-mentioned period of 14 days, DICOM OOD (with EIK 825391596) undertakes to refund the amount paid by the user, and the refund can be made - only and only through refunding card transaction on the same card account. When a user has paid for ordered goods by cash on delivery and takes advantage of his right of refusal - the STORE will refund the received sums to a bank account additionally provided by the user. For orders paid by credit/debit card, the refund takes about 10 days. Processing time varies depending on the user's bank. We have the right to delay refunds until we receive the goods back or until you provide us with evidence that you have sent back the goods, whichever occurs first.

VI. RIGHTS AND OBLIGATIONS OF THE MERCHANT

6.1. The MERCHANT does not have the obligation and the objective opportunity to control the way users use the services provided.

6.2. The MERCHANT has the right, but not the obligation, to save materials and information located on the www.dikomshop.com server.

6.3. The MERCHANT has the right at any time, without notifying the CUSTOMER, when the latter uses the services in violation of these conditions, as well as at the discretion of the MERCHANT to terminate, suspend or change the services provided in connection with the use of www.dikomshop.com. The MERCHANT is not liable towards the CLIENT, users and third parties for damages suffered and lost benefits that occurred as a result of the termination, suspension, modification or limitation of services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted , used, saved or made available through www.dikomshop.com.

6.4. The MERCHANT, after receiving the payment, undertakes to transfer to the CUSTOMER the ownership of the goods requested for purchase by him and to issue the necessary documents.

6.5. MERCHANT shall not be liable for damages caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, consultations or assistance provided by the specialists and employees of the MERCHANT in connection with the use of the services by users does not give rise to any responsibility or obligations for the MERCHANT. The MERCHANT is not responsible for untruthfulness of the information provided by the manufacturer about the goods.

6.6. The MERCHANT has the right to collect and use information relating to its CUSTOMERS/USERS, regardless of whether they are registered.

6.7. The information under the previous article can be used by the MERCHANT, except in case of express disagreement of the User, sent to the following e-mail address: sales@dikomshop.com. The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.

6.8. The MERCHANT is not responsible for failure to fulfill its obligations under this contract in the event of circumstances that the MERCHANT did not foresee and was not obliged to foresee - including cases of random events, problems in the global Internet network and in the provision of services outside MERCHANT control.

6.9. The MERCHANT has the right to install cookies on users' computers. Cookies are text files that are saved by the Internet page on the User's hard drive and allow the recovery of information about the User, identifying him and allowing the tracking of his actions, the Internet pages he visits, the hyperlinks he uses, the information that uses and records and others.
6.10. The MERCHANT has the right to refuse to return or exchange a delivered order in case of:
1. delivery of goods made to the order of the user or according to his individual requirements;
2. delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
3. delivery of sealed goods that have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;
4. delivery of goods which, after being delivered and due to their nature, have mixed with other goods from which they cannot be separated;
When exercising the right of refusal, the costs of returning the delivered goods are at the expense of the CUSTOMER and the costs of returning the goods are deducted from the amount that the CUSTOMER has paid under the contract. The MERCHANT has no obligation to reimburse the additional costs of delivery of the goods when the CUSTOMER has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the MERCHANT.
If the MERCHANT has not offered to collect the goods himself, he may withhold payment of the CUSTOMER's sums until he receives the goods or until the CUSTOMER provides proof that he has sent the goods back, whichever is earlier .

VII. PERSONAL DATA

7.1. The MERCHANT guarantees its CUSTOMERS the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these GENERAL TERMS. The MERCHANT protects the CLIENT's personal data, which became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the CLIENT has provided incorrect data. In compliance with the current legislation and the clauses of these GENERAL TERMS and CONDITIONS, the MERCHANT may use the CLIENT's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.

7.2. The MERCHANT undertakes not to disclose any personal data about the CUSTOMER to third parties - commercial companies, individuals and others, except in cases where he has received the express written consent of the CUSTOMER, the information is requested by state authorities or officials who, according to the current legislation, are in their right to request and collect such information. The MERCHANT is obliged to provide the information under the law.

VIII. CHANGES

8.1. The GENERAL TERMS and CONDITIONS may be changed at any time by the MERCHANT, who has the right to change the characteristics of the services provided and the present GENERAL TERMS and CONDITIONS and on the basis of changes in the legislation.

8.2. The MERCHANT undertakes to notify the CUSTOMER of the changes in the GENERAL TERMS and CONDITIONS by publishing a notice of the changes in a prominent place on his website and giving him sufficient time to familiarize himself with them. In the given period, if the CLIENT does not state that he rejects the changes, he is considered bound by them. In the event that the CLIENT states within the given period that he does not agree with the changes, the MERCHANT has the right to immediately stop or terminate the provision of services to the CLIENT.

IX. TERMINOLOGY

9.1. "MERCHANT" is the owner of the website and the online store www.dikomshop.com
with the following contact details:
"DICOM" OOD
Plovdiv 4004
9A "Alexander Stamboliyski" Blvd
Email: sales@dikomshop.com, sales@dikom-bg.com
9.2. "CLIENT" or "USER" means anyone who has loaded the website www.dikomshop.com on their computer.

9.3. "ORDER" means the selected goods and all other attributes related to the method of delivery and payment of the goods by the CUSTOMER.

9.4. All disputes are resolved in a spirit of understanding and goodwill. In the event that agreement is not reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to new circumstances, will be resolved by the competent court for registration of the MERCHANT, in accordance with Bulgarian legislation.