Privacy Policy

Personal data policy

All users of our website should read this privacy policy carefully to learn more about the policies and practices we have developed to protect personal data and to better understand our relationships with third parties who may to have access to this data. This privacy policy sets out what personal data we may collect about you, how we may use it, how you can exercise your rights in relation to your personal data, in particular the right to rectification of personal data provided, the right to erasure of personal data relating to you ("the right to be forgotten"), your right to "data portability" and information on how and to which authorities you can lodge a complaint if you believe that any of these rights were violated.

INFORMATION ABOUT US

The website dikomshop.com (hereinafter referred to as the "website") and the online store, which is located on this website, were developed, administered by and are owned by "DIKOM" OOD, with headquarters and address of management in the city of Plovdiv 4004, "Alexander Stamboliyski" Blvd. 9A, entered in the Commercial Register at the Registration Agency of the Republic of Bulgaria with EIK 148033032 (hereinafter referred to as "we", "us", "our" for "DICOM" OOD , "seller").

SCOPE OF THE PRIVACY POLICY

This privacy policy applies to the personal data we collect through this website. Our website may include hyperlinks (references) to other websites that "DICOM" OOD does not control and cannot be responsible for their privacy policy. In the event that you decide to visit a website to which a hyperlink placed on this website leads, we recommend that you familiarize yourself with their policy regarding the processing and protection of your personal data.

WHAT TO UNDERSTAND BY PERSONAL DATA:

According to the definition used in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL from 27 April 2016: "Personal data" means any information relating to an identified natural person or an identifiable natural person ("data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by an identifier such as a name, an identification number, location data, an online identifier or by one or more characteristics specific to the physical, the physiological, genetic, psychic, mental, economic, cultural or social identity of that natural person;

POLICIES REGARDING CHILDREN:

The content and services of this website are intended for adult users. This website is not intended for children. If we learn that a minor user has provided personal data to our website or that another person has provided such data to us, we will delete that information from our active databases, unless retention of that data is required by applicable law.

INFORMATION WE COLLECT THROUGH THIS WEBSITE:

When you use our website, you may choose to provide us with the following information about you:

1. When you subscribe to our newsletter:

Your e-mail address;

We will use the personal information collected in this way to send you up-to-date information, including advertising, about our products and services.

2. When you use our contact form:

your name;
Your e-mail address;
Your phone number;
Your other personal information that you voluntarily choose to provide to us.

We may use the personal information collected in this way in one of the following ways: to contact you, to respond to your inquiry about our product or service, to improve our products or services, including to improve this website.

3. When you use our order form:

your name;
Your address;
Your contact phone number;
Your e-mail address;
Your other personal information that you voluntarily choose to provide to us.

We can use the personal information collected in this way in one of the following ways: to make contact with you, to process an order placed - for the purpose of accepting an order and delivering the goods from our online store to you, to process payment and accounting - to enable payment and to keep accounts, to improve our products or services, including to improve this website, to comply with our statutory obligations. This information will be provided to the courier company we use so that the ordered goods can be delivered to you. "DICOM" Ltd. carefully selects the courier companies it works with in order to guarantee the security of your personal data to the greatest extent possible. In the event that you wish to have the ordered goods delivered to you by a courier company of your choice, "DICOM" Ltd. will not be responsible for the way in which this information will be used and stored by the courier company of your choice.

4. When you use our registration form:

your name;
Your contact phone number;
Your e-mail address;
Your other personal information that you voluntarily choose to provide to us.

We can use the personal information collected in this way in one of the following ways: to make contact with you, to process an order placed - for the purpose of accepting an order and delivering the goods from our online store to you, to process payment and accounting - to enable payment and to keep accounts, to improve our products or services, including to improve this website, to comply with our statutory obligations. This information will be provided to the courier company we use so that the ordered goods can be delivered to you. "DICOM" Ltd. carefully selects the courier companies it works with in order to guarantee the security of your personal data to the greatest extent possible. In the event that you wish to have the ordered goods delivered to you by a courier company of your choice, "DICOM" Ltd. will not be responsible for the way in which this information will be used and stored by the courier company of your choice.

All personal data from messages and materials received by users through our contact form, on our email, or in any other way should be reliable and not violate the rights of third parties. In the event that you provide us with information about a third party, you guarantee that this information is reliable, up-to-date and you have the right to share it with us.

PERIOD AND METHOD OF STORAGE OF PERSONAL DATA

Any personal information that is provided to us in any of the ways listed in the previous clause will be stored in accordance with the personal data protection policy of "DICOM" OOD for a period of time permitted by national legislation, in a way that ensures the safe its use and does not allow it to be accessible to third parties.

We store your personal data in a combination of paper and electronic files. The electronic files are stored on servers that are used and maintained by "DIKOM" OOD. To ensure the integrity and confidentiality of the personal data you provide to us, we may apply encryption methods where necessary. As an additional security measure, all personal data is stored in physical form behind firewalls and other network security devices to prevent unauthorized access, in compliance with the requirements of the Personal Data Protection Act.

Despite all the efforts that "DICOM" Ltd. undertakes to protect your personal data, you should know that the transmission of information over the Internet is insecure and we cannot fully guarantee the security of data sent over the Internet. In order to ensure the maximum degree of protection of your data and computer configuration, "DICOM" Ltd. recommends that you use up-to-date and licensed software, including an anti-virus program, and regularly scan your computer for unwanted software.

YOUR RIGHTS UNDER REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016

1. You have the right to request access to or correction of your personal data that we store about you.

2. You have the right to request that we provide you with the personal data received about you that concern you and that you have provided to us in a structured, widely used and machine-readable format ("right to portability").

3. You have the right to ask us to delete the personal data stored about you ("the right to be forgotten").

4. You have the right to ask us to limit the processing of your personal data and/or to object to the processing of your personal data related to your legitimate interests, public interests or profiling, unless we can prove that there are compelling reasons, warranted reasons that take priority over your interests, rights and freedoms, or that this processing is carried out for the purposes of asserting, exercising or defending legal claims.

In order to exercise any of your rights listed above, you should use our contact form or contact us by email: info@dikomshop.com or by phone: +359 32 67 47 74, as well as at the address: Alexander Blvd. Stamboliyski" No. 9A, 4004 Plovdiv, region Plovdiv, Bulgaria. You should bear in mind that in order to best protect your rights and legitimate interests, we may ask you to identify yourself in a way that leaves no doubt as to your identity.

You should note that sometimes it is not technologically possible to remove every record of your information from our servers. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in an indelible form that would be difficult or impossible for us to locate. Regardless, when permitted by law, DICOM Ltd. will delete your personal data stored in our databases. In addition, we will use reasonable efforts not to disclose any personal data stored in an indelible format upon receipt of a removal request from you, unless required by law.

"DIKOM" Ltd. informs you that if you have chosen to receive our newsletter at your email address, you can opt out by explicitly stating this at info@dikomshop.com

OTHER DATA WE COLLECT THROUGH OUR WEBSITE

This website uses the Google Analytics service, a web analysis service of Google Inc., 1600 Amphitheater Parkway, Mountain View, California 94043, United States (“Google”). Google is certified under the EU-US Privacy Shield, which ensures that an adequate level of data protection is maintained in view of the processing of data by Google in the USA. Google Analytics uses "cookies", which are text files containing small amounts of information that are saved on your device when you visit a website. The information collected by Google in connection with your use of our website (e.g. the referring URL, which of our pages you visit, the type of browser, your language settings, your operating system, screen resolution, including IP address) will be transmitted to and stored by Google on their US servers. Google will not associate your IP address with any other Google data. Google will use the collected information for the purpose of evaluating your use of the website, as well as to create reports on website activity and to perform other services related to website activity and internet usage. The relevant results will be provided to us in an anonymized form. However, this information is aggregated and not used to identify you. In this process, your usage data will not be associated with your full IP address. We have activated on our Website the IP anonymization function offered by Google, so that the last eight digits (IPv4 type) or the last 80 bits (IPv6 type) of your IP address are deleted. On each subsequent visit to the website, cookies are sent back to it: this is useful as they allow it to recognize your device. For more information about cookies, visit www.allaboutcookies.org, for more information about the "cookies" used by our website, please visit the section - POLICY REGARDING THE USE OF "COOKIES" ("COOKIES")

To prevent the use of the Google Analytics service, it is necessary to follow the following link HERE.

PROVISION OF PERSONAL DATA TO THIRD PARTIES

Except in the cases mentioned in the General Terms and Conditions of this site and/or in this Personal Data Protection Policy, without your express consent, "DICOM" Ltd. will not provide your personal information to third parties for any purposes.
The latter does not apply to the provision of information required of us by law or other bylaw, the provision of information required of us by a competent supervisory authority or a court, or the information we need for you in order to establish, exercise or protect our legal rights in the event that you have breached our Terms of Use for this website.

TRANSFER OF PERSONAL DATA BETWEEN COUNTRIES

"DICOM" OOD will not transfer your personal data outside the Republic of Bulgaria, without your express consent, unless such transfer is requested by a competent supervisory authority or is required by us in fulfillment of our legal obligation and/or is expressly provided for in these General Terms and Conditions.

FILING A COMPLAINT REGARDING THE PROTECTION OF PERSONAL DATA

In the event that you believe that your personal data is being used in an unregulated manner or you believe that it is being stored in violation of a legal requirement, you have the right to file a complaint with the Commission for the Protection of Personal Data. Details of how you can exercise this right can be found below internet page.

CHANGES TO THIS PRIVACY POLICY

"DICOM" Ltd. reserves the right to make changes to this policy for the protection of personal data, at its discretion and in response to changes in the applicable legislation regarding the protection of personal data. For any changes regarding the protection of personal data, we will do our best to notify you by private message or in an appropriate way on this website.

TO CONTACT US

To contact us for more detailed information regarding our privacy policy or to request more information about a specific processing activity, please contact us by email: info@dikomshop.com or by phone: +359 32 67 47 74;

LANGUAGE USED

This privacy policy is written in Bulgarian and translated into English. In case of inconsistency in the texts, the text in Bulgarian takes precedence and is considered correct.

Last updated December 2023.